InSights Group

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Let’s Talk About Texting

“Emily Tedford, 13, is having dinner with her parents at a Brazilian restaurant, and 20 of her closest friends know she has ordered the grilled pineapple and banana.”  Emily sends close to 20,000 texts a month.  Her parents aren’t too concerned; she is a good student, plays drums and runs track, and has plenty of friends.  They monitor her texts occasionally to make sure they are appropriate.  The only problem they have had with her is her tendonitis from texting too much.  The question we must ask is this: what kinds of adults will these teens who would rather text than talk become?  The average teen sends about 3,500 texts a month.  This figure has skyrocketed in the past few years.  Parents of teens know texting is often the easiest way to check in with teens and avoid attitude.  It’s hard to say how much texting is too much.  There are plenty of teens who can send thousands of texts a month and still talk to people, build relationships, and do other activities as well.  Many teens feel most comfortable sharing intimate feelings and stories over text messages—there is more time to think and not much opportunity for something to come out wrong.  This avoidance of conflict and lack of human interaction worries psychologists, though.  There is no silence, no stillness; most teens cannot imagine a time of undistracted focus.
Reflection Questions for Author:

1. Where do we draw the line between using texting as a tool to keep in touch and abusing it?
2. How does texting affect our relationships in real life?
3. Are we losing the skills necessary to communicate face-to-face–or even over the phone?
4. How can we live in a texting culture without completely giving in to the impersonal communication?

Quotes or Stats:

1. AT&T’s data from the third quarter of 2007 show that nearly 66 million subscribers sent 24 billion text messages. Two years later, in the most recent third quarter, about 82 million users sent 120 billion texts.
2. “It’s debatable to talk about what is a pathologized amount of texting,
3. It may seem like a parody of a Sprint commercial, but many teens are most comfortable sharing their most intimate feelings through this shorthand language,
4. Teens need to learn how to respond and pick up on verbal cues, how to spontaneously respond to questions without having to compose or construct a response and how to effectively handle confrontation.
5. She does not recommend taking away a cell phone. The trick is to look critically at how we behave with our phones. “This is the communication device of their generation. Everyone has to live in (his or her) generation,” she said.

Application: The obsession with texting goes beyond teens. We all use texting more often and for more types of conversation. There was a day when we did not find it appropriate to share personal information over the phone, in an email or in a text message. But today, many people feel more comfortable texting big news or personal information than sharing in person. Are our interpersonal skills suffering as a result of convenient new technology? Consider how texting and other technology is affecting your relationships–positively or negatively. Try turning off your phone for an evening or getting together with your friends and sharing some real conversation over a cup of coffee, completely unplugged. We lose so much when we try to hold seventeen different conversations at once while still trying to talk with the person right in front of us. How much deeper could your relationships become if you truly invested in one conversation, one relationship at a time?

Conserva-teens and the New Old

Standard age-based marketing tactics may be becoming less effective and less accurate.  Many adolescents today are acting in ways we might expect from those who are middle-aged, and many middle-aged Americans have brought their adolescent behaviors with them into adulthood.  The teenage years are often looked at as a time of rebellion and refusal to “settle down,” but this is changing.  Anxiety levels are rising among adolescents due to political events, “paranoid parenting” and other factors.  This anxiety and stress is a big factor in the trend toward more conservative behaviors.  The trend is falling away from typical teenage activity—drug use is down by 25% in the last six years.  “Conserva-teens” are more concerned about their financial future.  Their goals are to be financially stable and to live by high moral standards.  Impulsive purchasing of technology is down, too; most teens say they would prefer to see other people get the new technology and see what they make of it before they go out and buy it.  Middle-aged Americans, though, are at the other end of the spectrum.  They are continuing in their sex, drugs and rock & roll lifestyle.  Singles aged 55 and older are the fastest growing group of online daters.  Marijuana use is more prevalent among 50-somethings than any other age group.  They listen to rock more than any other genre.  The “new old” are pursuing other adolescent activities like video games and motorcycling, as well.  This new old and conserva-teen are making advertisers take a second look at age-related segmentation.

Questions to Consider:

  1. What is the trend of the people currently between adolescence and middle-age? The 20- and 30-somethings?
  2. How does this affect your business?
  3. How does this affect the standard ideas of marketing strategies–targeting teens for frivolous products and the middle-aged for more practical products? Should these tactics be reversed?
  4. What can be said about the commonly held belief that teens are more impulsive with their spending?
  5. What other important issues come out of this trend?

 

Quotes/Stats:

  1. A typical teenager today exhibits more anxiety than child psychiatric patients did in the 1950s, according to the American Psychological Association.
  2. In a recent BBDO survey, U.S. teens chose financial security as their No. 1 life goal
  3. Three-quarters of those in the Microsoft survey identified family as the most important thing in their lives
  4. In the BBDO poll more than half list “living by high moral standards” as their top life expectation, almost half believe it best to remain a virgin as long as possible, and 83 percent expect to get married.
  5. The National Council on Aging claims 61 percent of all 60-somethings today are still sexually active. And singles 55 and older are the fastest growing group of online daters. Meanwhile, the rate of 50-somethings’ illicit drug use rose more than 70 percent during 2002-08; marijuana is now more prevalent with them than with any other age group.
  6. A quarter of Americans over 50 play video games — up almost threefold since 1999

 

Application: Be aware of this trend in your business and marketing strategies. There’s good news and bad news here: the good news is that your social marketing is probably reaching a lot more adults than you thought; the bad news is that you might not be using the best strategies in that marketing. If the “conserva-teen” and the “new old” really are the emerging trends, it’s probably time to revisit your marketing techniques in light of these new roles.

 

Original Article: Old is the New Young

Consumers’ Anxiety

“…five times more teens suffer from depression and anxiety than teens who grew up during the Great Depression.” Teens today are suffering from a self-centered, materialistic mindset which is being thrust upon them from all directions.  Many teens feel left out if they do not have the latest technology, the most popular brand of clothing, or the money to purchase the latest gadgets.  This need for all the hottest things is causing a lot of anxiety and depression in teens.  Teens often confuse who they are with what they have.  The things they have gives them a feeling of greater self-worth; if they are not able to have the latest technology or the hottest clothes, there tends to be a lower self-worth.  Parents can help to combat this trend, called Affluenza by experts, by setting limits and just saying, “no.”  Having the teen work to save up his or her own money to purchase the item teaches responsibility and the value of a dollar—if it means that much, they should be willing to spend their own money on it.  Eating dinner as a family regularly can help to solve many of these problems, even drug and alcohol use and sexual activity.
Questions to Consider:

  1. How does this epidemic in teens carry over to the adult world?
  2. How much of an influence do peers have on perceived needs?
  3. Do adults provide a bad example for “Affluenza,” buying into materialism with fashionable clothes and new technology?
  4. Family dinners can help prevent these teenage issues, but what if the behavior has already started? Can this family time help stop the behavior?
  5. How does the idea of family dinners translate into adult life, trying to overcome “Affluenza”?

Memorable Quotes:

  1. “And that need for the newest and latest, experts say, is one of the reasons behind much of today’s anxiety and depression.”
  2. “Experts call the obsession “Affluenza” – and even during the recession, many teens still suffer from it.”
  3. “Numerous studies show that kids who regularly eat dinner with their families are better students, happier, healthier people and less likely to smoke, drink or use drugs.”
  4. “Researchers found that the more frequently kids ate with their parents, the less likely they were to smoke, drink, use marijuana or show signs of depression.”

 

Application:
Are we becoming too wrapped up in the need for the “next big thing?” We all like to have nice things and to feel like we can afford to treat ourselves, but there comes a point when these things stop being bonuses and start becoming necessities. Gone are the days when simply having a camera phone made you cool–now, buying the black iPhone right before the new white one came out is a tragedy. We give ourselves anxiety and depression by becoming too invested in having the next and the new. Can we get back to the days when these things just made us a bit happier if we could have them, rather than launching us into depression when we cannot have them? Maybe we can’t change the world, but we can change our own mindsets. And, who knows? Your new-found peace and acceptance just might rub off on someone next to you. Maybe we can change the world, after all. Invite your friends over for a “family dinner”–play board games and leave the iPads at home.

Original Article: Generation “Me”

Facebook: The Ups and Downs

“I logged onto Facebook this morning and sinned. Or so I’ve been told by countless news articles, press releases and sermons.” We have been told over and over that Facebook is an all- around bad thing with no positives. It is easy to become obsessed, addicted, allow it to take over your time instead of the work you should be doing. It is much less personal than most would like.Instead of chatting with someone over coffee…we sit alone and blog about our problems…We find out about engagements and pregnancies first through Facebook.” While social networking is hugely less social than most members of older generations understand, Facebook does provide some benefits. Facebook helps people stay in touch and there is really no denying that. A 2007 study at Michigan State found that Facebook helped members with low self-esteem and low levels of life-satisfaction. Facebook also serves as a useful marketing tool for businesses: employers can post job openings and job hunters can use social networking as a way of connecting with those employers. Facebook can be great for transitions in life like moving to a new place, allowing one to keep in touch with old friends until he or she gets acquainted with new ones.

Questions To Consider:

1. Is there a point when Facebook becomes less than beneficial?

2. Does Facebook make it too easy to become someone you aren’t? Is it easier to let one’s values slip on the internet versus in “real life?”

3. Although Facebook can be beneficial for businesses, can it be harmful?

Memorable Quotes:

1. “Through Facebook, I’ve received party invitations, heard about high school reunion plans and found out that scores of my friends of yesteryear have relocated to New York, making it easy for us to meet up.”

2. “For those who often work alone, like freelancers or graduate students, social networking can be a valuable way to make connections and maintain a professional community.”

3. “Facebook is a useful tool, not a lifestyle choice, and it should never snowball into your only methods of communicating with others.”

Application:

Use Facebook wisely for personal and for business purposes. Facebook is a great way to stay in touch with friends and family as well as customers and professional connections. Be intentional about your use of Facebook and be conscious of the way you’re presenting yourself. Also, be careful not to let social networking become the only way you communicate with your contacts. Whether they be personal or professional relationships, everyone appreciates some face time and contact that is more personal and  intentional.

Original Article: In Defense of Facebook, Jessica Misener

Make Your Website Mobile-Friendly

I was shopping for a new phone a couple weeks ago. As I walked into the store and began to look around, it didn’t take me long to realize that I didn’t have many phones to choose from. See, I’m behind the times (and a broke college kid!), so I don’t have a smartphone. As much as I yearn for a data package (when I’m bored in class and really want to be on Facebook and Twitter), I’m sticking with my trusty non-smartphone for now–a decision made equally for my bank account and for my GPA. But, with the exception of me and a select few other people left out there, most everybody surfs the web from their cell phones. In fact, I know a lot of people who spend more time on the internet on their cell phones than they do actually on computers. 70 million Americans browse on their phones every month, and 60% of consumers use smartphones to search for business locations or directions.

So what does this mean for you, as a website owner? You should really think about making your website mobile-friendly. When potential customers show up at your website on a cell phone, what will they see? Will they be able to find what they’re looking for with ease, or will it be glitchy and hard to navigate? If 60% of consumers are using smartphones to search for business locations, you want your site to be as mobile-friendly as possible.

A great website we recommend is dudamobile.com. You can sign up for a free account (or upgrade if you want more features) and get started. It’s a pretty simple process, and there’s a great FAQ link right on the homepage. It pulls the information from your website, so there’s no need to re-write everything. DudaMobile provides an easy way to make sure your current and potential customers can navigate your website on their smartphones.

Interacting with Your Twitter Followers

The other day, while at work, I was listening to my Ron Pope station on Pandora–he always gets me relaxed and in the writing mood. What can I say about Ron Pope? I would love to hang out with him some day and make popsicles. And banana pancakes. And a variety of other things. His voice is simply incredible.

Anyway, while I was getting wrapped up in Ron Pope’s voice instead of in the press release I was supposed to be writing, I texted a tweet to @RonPopeMusic mentioning something along the lines of my undying love for him and his voice. A few hours later, my whole day was made when he tweeted back! I was beyond excited and, naturally, I tweeted back. What happened next, you ask? He tweeted back again! So here I was, having a bona fide conversation on Twitter with Ron Pope!

Granted, many of you reading this (like most of my friends and Twitter followers) don’t know who Ron Pope is. If you don’t, I highly suggest you check him out. But that’ s not why I’m writing this post. When my followers on Twitter saw me having a conversation with Ron Pope, they more than likely went to his profile to check him out and see what I was so excited about. This brought several new people to his page and (hopefully) checking out his music. Maybe you see where I’m going with this. Twitter can be a valuable asset to you and your brand. Interacting with your followers can be even more beneficial. If you’re interacting with your followers, their followers see you show up on their timelines even if they aren’t following you. This can bring more traffic to your Twitter and your website and, ultimately, get you more customers.