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	<title>InSights Group &#187; relationship</title>
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	<description>We are doing company launches, brand management, running companies, and in general trying to keep up with you in changing the world!</description>
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		<title>What should you say when you reach out to customers?</title>
		<link>http://www.insights-group.com/only-at-insights/what-should-you-say-when-you-reach-out-to-customers/</link>
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		<pubDate>Mon, 22 Mar 2010 15:00:21 +0000</pubDate>
		<dc:creator>Sandi Maki, InSights Group</dc:creator>
				<category><![CDATA[Only @ InSights]]></category>
		<category><![CDATA[relationship]]></category>

		<guid isPermaLink="false">http://www.insights-group.com/?p=1499</guid>
		<description><![CDATA[Reach out when they least expect it. What are some creative ways to reach out and say hello? It&#8217;s thinking of you month. Sell the experience &#8211; the love is in the details. Send out thank you cards at Thanksgiving. Create the experience where people are empowered to have the personal relationship with you. In [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop --><!-- End Shareaholic LikeButtonSetTop --><p>Reach out when they least expect it. What are some creative ways to reach out and say hello?</p>
<p>It&#8217;s thinking of you month.</p>
<p>Sell the experience &#8211; the love is in the details.</p>
<p>Send out thank you cards at Thanksgiving.</p>
<p>Create the experience where people are empowered to have the personal relationship with you.</p>
<p>In a recent discussion with our mastermind group one of our members shared the story of recieveing a helium balloon in a box. Be Memorable.</p>
<p>What are your favorite ways of reaching out to clients and customers, just to remind them you are there and you appreciate them being there as well?</p>
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		<title>Social Media&#8230;breaking the ice or falling right through?</title>
		<link>http://www.insights-group.com/only-at-insights/social-mediabreaking-the-ice-or-falling-right-through/</link>
		<comments>http://www.insights-group.com/only-at-insights/social-mediabreaking-the-ice-or-falling-right-through/#comments</comments>
		<pubDate>Tue, 21 Apr 2009 02:59:15 +0000</pubDate>
		<dc:creator>Sandi Maki, InSights Group</dc:creator>
				<category><![CDATA[Only @ InSights]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.insights-group.com/?p=619</guid>
		<description><![CDATA[We had a great discussion during our Connections group today. The question to ponder was with so much social media and getting to know people, where is the point to connect in person when meeting online? There are connections recommended by friends, and there are people we meet through social media that are simply interesting. [...]]]></description>
			<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop --><!-- End Shareaholic LikeButtonSetTop --><p><img alt="3187828189 b4b5d53393 m Social Media...breaking the ice or falling right through?" src="http://farm4.static.flickr.com/3507/3187828189_b4b5d53393_m.jpg" align=right width="240" height="240" title="Social Media...breaking the ice or falling right through?" />We had a great discussion during our Connections group today. The question to ponder was with so much social media and getting to know people, where is the point to connect in person when meeting online? There are connections recommended by friends, and there are people we meet through social media that are simply interesting. Do we often jump into that face to face meeting too quickly? If we have a common interest and the door is open, what happens when we try to create a relationship too soon, before the common element is apparent?</p>
<p>Our discussion led us through many different <span class="mceitemhiddenspellword1">scenarios</span>. The common <span class="mceitemhiddenspellword1">consensus</span> was that if we have a goal in mind for the meeting we may avoid that awkwardness that comes from not knowing how to proceed. This is easy if it is a point of sale call, where one person needs or wants the other&#8217;s service. What about when it&#8217;s not so clear? Setting the stage ahead of the meeting helps to prevent those uncertain feelings from coming up. What does this person want? What do they expect? Am I meeting the expectations of the meeting? are all questions that may run through our mind.</p>
<p>Relationships in one form may be different in another. What have your experiences been when making the introductions through social media? How do you navigate beginning a relationship through this new media?</span></p>
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